Does Your Company Need Digital Asset Management?

Thursday, August 19, 2010 by Jake Athey
Does Your Company Need Digital Asset Management? People talk all the time about the good old days, but if you were a photo editor, audio/video professional or graphic artist (or owned a company providing these services) in the 1960s those days were often quite tedious. What we call asset management, the storing and retrieval of photos or artwork, meant having entire rooms, sometimes even entire buildings, full of file cabinets, storage closets and 1,000-page inventory lists. It could take days to find something. 
 
The same sort of manual filing systems were used for fingerprints at police labs when DNA profiles were not even featured in science fiction yet. Technicians could compare crime-scene fingerprints only by sight, and only had access to local print cards, too. Printing, publishing, photography and police work all changed radically with the advent of computers and the digital workflow. Asset management became digital asset management (DAM), and a completely new paradigm was born. 
 
The basics 
 
Every company today has computer files that need to be stored for either random retrieval or long-term archiving. Even a Mom-and-Pop print shop could have thousands of font files, hard drives full of photos and DVDs full of clip art, not to mention all the completed projects and their various components. Keeping track of all of this is far beyond the abilities of a file cabinet. Digital asset management experts have come forward to help the many individuals and firms that get lost in the sea of files, formats, drives and discs. 
 
At its most basic, your plan for digital asset management begins with an honest, thorough assessment of the objectives you have for managing and distributing your particular digital assets. You then need to define and adopt a long-term plan for what you wish to accomplish, factoring in the real-world experience at your place of business (and the different people and departments that need various levels of access). You can take the job on yourself, as long as you have sufficient expertise and time. If you do not have one or the other, or have neither, you can get help from companies that specialize in solving your DAM problems (pun intended). 
 
What it provides 
 
It is not just about storage. It is about efficiency, time, employee productivity and profits. Once you quantify the cost of your present inefficient system, you will be able to provide an accurate idea of the ROI (Return On Investment) that you will get from a new DAM system. In a generic corporate example (not a digital content producing company but, say, a shoe manufacturer), DAM would be essential to the functioning of the in-house marketing department. Even large Fortune 500 firms that use outside ad agencies have their own in-house departments, and companies large and small can both have huge libraries of images, shelves full of discs and hard drives full of uncoordinated digital materials. 
 
You can approach the solution several ways, but it will normally involve centralizing the media assets for quick retrieval. Some firms will do all of this onsite, but the real advances in computing in the cloud, as it’s called, is convincing many other companies to seek DAM in the SaaS (Software as a Service) model. The advantages are numerous, including redundant backups, on- and off-site access and storage, tech support and customer service, too. There is no one overarching model, and unique situations require unique solutions. However, it is clear that the SaaS model is a powerful, efficient and cost-effective solution for many companies. 
 
How to proceed 
 
The first, most important thing, as previously mentioned, is doing an honest review of the present workflow and DAM system. There will be standardized tools and systems that a SaaS DAM provider will offer you, and often these are fully up to the challenge. If there are unique issues in your firm, the solution provider can customize the approach for your specific situation. It is important to acknowledge that the DAM professionals have the expertise and have seen it all, so the more you learn about the technology and the process, the better you will adapt to the new way of doing things. 
 
As to the question initially posed (Does your company need digital asset management?) the answer would have to be “yes” for every company. No firm today works without digital assets. However, you may have a very small home office and not need a cloud-based DAM. In fact, you can probably devise and maintain your own DAM system with a bit of study and ongoing learning. However, if you have a small to medium-size business (SMB) and are starting to drown in TIFF, JPEG, audio and video files, you may need to take a step back and consider how much it is costing you to continue working the old way, especially when the new world of DAM is waiting for you. Give it some thought! 

Leveraging Digital Asset Management as a Marketing and Sales Tool

Wednesday, July 28, 2010 by Kathy Lewis
This is the eighth video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about why they want as many travel agents and media contacts as possible to have easy access to Oceania marketing assets and how they are able to accomplish this using the Widen DAM solution. He explains how everyone is free to visit their marketing asset repository, create an account, and download all the materials they want. Their DAM system exists as a central location where travel partners can go to grab destination photos and brand assets for use in creating custom marketing and promotional materials. Jason explains how their marketing asset management system contributes to their travel agents’ ability to advertise, promote and sell their product through the marketing materials they create and find using the Widen DAM system. Watch the video to learn more about leveraging digital asset management as a marketing and sales tool.

What to Consider When Leading a Digital Asset Management Project

Wednesday, July 28, 2010 by Kathy Lewis
This is the seventh video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about what he would say to the next person charged with leading a digital asset management project. For Oceania, the number one factor in recommending a DAM solution was verifying the level of customer support that is offered to users. This includes everything from the implementation team and their experience in successfully deploying DAM systems to the ongoing support offered to administrators and end users beyond the deployment phases. For Oceania, it was important for their DAM administrators to have the guidance and understanding of everything that went into the implementation. The second factor for Oceania’s justification of Widen DAM was the vast capabilities of the DAM software tools in helping to streamline internal marketing operations and facilitate greater customer relationships with travel partners and media personnel. Jason explains that it is hard to believe there are other DAM solutions out there that offer more than what Widen does for the investment involved. Watch the video to learn more about what to consider when leading a digital asset management project.

Implementing a Digital Asset Management System at Oceania Cruises

Wednesday, July 28, 2010 by Kathy Lewis
This is the sixth video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about the functionality they asked Widen to create for them that would allow travel agents to go seamlessly through the travel agent center to the Widen-powered DAM system to access Oceania brand assets and destination photos. Jason talks about the challenges they had to overcome in building user adoption among travel agents and the technical integrations that had to be done. After several months, Oceania Cruises’ marketing team is receiving a lot of positive feedback from the travel agents and media personnel that used their previous digital asset management system and are now extremely pleased with the Widen DAM solution. Watch the video to learn more about implementing a digital asset management system at Oceania Cruises.

The Importance of “Ease of Use” with Digital Asset Management at Oceania Cruises

Wednesday, July 28, 2010 by Kathy Lewis
This is the fourth video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about how “ease of use” for their external users – travel agents and media personnel – is of great significance for the success of their digital asset management solution. Internally, the Oceania Cruises graphics department takes on the responsibility of managing the system which includes uploading, categorizing and organizing brand assets. He talks about how the administrators of the Widen DAM tool find it very user friendly to upload assets, catalog and add meta-tags/descriptions, etc. The ability to create and manage various levels of access and permissions is critical to managing the different user roles as well.  Jason talks about the positive feedback their users have provided about the ease of use of the Widen Media Collective from a customer service and functionality standpoint in doing everything that they need it to do and provide. Watch the video to learn more about the importance of “ease of use” with digital asset management at Oceania Cruises.

How Oceania Cruises Went About Selecting a Digital Asset Management System

Wednesday, July 28, 2010 by Kathy Lewis
This is the third video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about how Oceania’s marketing, public relations and sales interactions with media personnel and travel agents impacted their selection of a digital asset management system. Their influence led Oceania down the road of selecting a dam system that was more powerful, robust, and specialized. There were a number of customization and configuration features that Oceania Cruises wanted in their new DAM tools. The most important piece was the seamless entrance into the DAM solution through their travel agent center. Widen project management personnel assisted Oceania’s teams by helping them fully understand the capabilities of the software and how to integrate DAM into their website. Watch the video to learn more about how Oceania Cruises went about selecting a digital asset management system.

Searching for a Digital Asset Management System at Oceania Cruises

Wednesday, July 28, 2010 by Kathy Lewis
This is the second video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about their search for a new digital asset management system in parallel with the launch of a new OceaniaCruises.com last year. One of the things that Oceania wanted to do was find a digital asset library that supported their new website from both a “look and feel” and functionality standpoint. Based on the negative feedback from users of the old system – media, travel agents, etc. – Oceania sought out a more proficient DAM solution that would allow customers to better utilize the resources and brand assets that a wide range of people were looking for. Watch the video to learn more about Oceania’s search for a new digital asset management system.

Digital Asset Management Software Reviews

Friday, July 16, 2010 by Jake Athey
No doubt, reading digital asset management software reviews and experiences from other DAM users is an important step in the vendor evaluation process. Our goal is to provide a clear link to the customer reviews provided by Widen Digital Asset Management customers.

The Widen Media Collective is among the top reviewed products on the Digital Asset Management Software Directory by Capterra. View all Digital Asset Management Software Tools listed by Capterra.

Capterra Digital Asset Management Software Directory

Read all Widen Digital Asset Management Software Reviews on Capterra.com


If you are a Widen customer administrator, we invite you to submit a Widen Collective v5.5 Review on Capterra.

See what other digital asset management customers are saying and watch Widen Customer Interviews.

Contact us
and we’ll send you a collection of exclusive resources (including third-party articles and whitepapers) to assist in your DAM research process.


More Digital Asset Management Software Reviews & Research Resources:

A Day in the Life of Widen Digital Sampling: The Story of LeBron James Hot Market Orders

Friday, July 9, 2010 by Jake Athey
Enthralled in the LeBron James buzz that is “The Decision,” Widen has been part of the “madness” that follows the announcement of the NBA's marquee free agent to leave the Cleveland Cavaliers for the Miami HEAT.

The Widen digital sampling process and web-based digital asset management technologies allow the adidas Sports Licensed Division (SLD) and retailers of NBA jerseys and apparel to start selling LeBron James hot market products within 12 hours of the decision going public. Sources report that the LeBron James number 6 Miami HEAT jerseys are selling like hotcakes and are expected to produce record numbers within the first week.

The LeBron James jersey samples you see on e-commerce sites like FansEdge.com and ESPNShop.com were digitally created by Widen’s digital sampling premedia production team. This saves the adidas Sports Licensed Division time and costs of photographing the physical product samples and beats the need to mass produce the products before they can be sold. In cases like this where the jerseys and apparel are being marketed and sold within hours of “the decision” going public, Widen’s process and expertise plays a key role in meeting the hot market demands.

Here’s the breakdown of the steps for the LeBron James hot market orders surrounding the special telecast of "The Decision" on ESPN Thursday, July 8 at 9:00 PM Eastern time:

1.  Widen received digital sampling orders from the adidas SLD on Thursday 7/8/2010 for all scenarios to James’ decision.

2.  Widen prepared digital samples of the blank team jerseys (front and back) for each possibility including the Cleveland Cavaliers, Miami HEAT, New York Knicks, Chicago Bulls, New Jersey Nets and Los Angeles Clippers.

3. Widen digital sampling technicians added the player name (JAMES) and number (6) to the appropriate team blank (Miami HEAT) at 4:00AM CST on 7/9/2010.

4. The final digital samples were added to the adidas SLD Media Collective web-based digital asset management system and images were sent to the customers by 9:00AM CST on 7/9/2010 to be marketed and sold worldwide.


LeBron James Miami HEAT Digital Samples


For more information about Widen apparel marketing technology and premedia services, check out the Widen Digital Sampling blog or download the DAM as SaaS 2.0 white paper  featuring a Reebok case study.

Digital Asset Management for Marketing

Tuesday, July 6, 2010 by Jake Athey
Digital Asset Management technologies have become essential to efficient and effective marketing operations in 2010 and beyond. DAM is linked to having a direct impact over the top marketing priorities for 2010.

Anderson Analytics recently performed a study that measured, among other things, the importance of various marketing trends to top marketing executives such as Chief Marketing Officers (CMOs). The “Marketing Trends Report 2010” survey was completed between January 11, 2010 and February 8, 2010 by respondents who are members of Marketing Executives Networking Group, hold a position of Vice President or higher and have a minimum base salary of $160,000. The survey showed that the top priorities of the executives are: Marketing ROI, Customer Retention, Brand Loyalty,  Positioning/Differentiation, Branding, Customer Satisfaction and Social Media.

Slide 14 of the 2010 Marketing Trends Study by Anderson Analytics
Slide 14 of the 2010 Marketing Trends Study by Anderson Analytics showing the top marketing buzzwords or trends most important to marketing executives. View the full PowerPoint on SlideShare

It's interesting to note that Digital Asset Management (DAM) can have an important impact on each of these priorities specified by the top marketing executives themselves. DAM software addresses these priorities by providing a central repository for digital media files and a set of tools to store, manage the approval of, find and convert these files to increase their value in the marketing process. DAM systems also make complete or selected subsets of the organization's digital media resources easily available to authorized users such as sales representatives, channel members, the media, etc. These capabilities can have a far-ranging impact on the marketing organization and the enterprise as a whole.

Download the white paper to learn more about how Digital Asset Management can assist with:
  • Increasing return on marketing investments
  • Raising customer retention rates
  • Improving brand loyalty and brand consistency
  • Positioning and differentiating products
  • Increasing customer satisfaction
Download: How Digital Asset Management Can Help Achieve Top Marketing Priorities

 
 

Digital Asset Management SaaSisfaction Gauntlet

Thursday, June 3, 2010 by Matthew Gonnering
Digital Asset Management SaaSisfaction GauntletThrowdown with Bobby Flay, SmackDown from WWE, and now the SaaSisfaction Gauntlet from Widen. 

SaaSisfaction: The satisfaction levels of customers in a software world. My theory is that customers using software-as-a-service (SaaS) are happier with their overall experience than customers using installed software. I am throwing down the gauntlet and sharing our survey results from a recent set of questions that we asked our customers. This challenge is focused in the digital asset management industry.  

For those not familiar with digital asset management technology, systems, and services: marketers need help managing and distributing images and video files – in a nutshell, that's what a digital asset management system does. Of course there is much more but we're keeping it simple here.

In the digital asset management market there are big enterprise players, small desktop providers and everything in between. The buying cycle involves analyst reports, vendor conversations, product demos, feature-by-feature comparisons, reference checks, credit checks, vaporware, future truths, pointless RFP's, overcommitments – but the ultimate question that remains unanswered in the buying cycle is what is my service experience going to be after I sign up? How can we allow a customer to experience what it's going to be like before commitment? You can capture some of this from the analysts, demos, and references but sharing customer satisfaction survey results allows customers to understand what their satisfaction level might be throughout the relationship.

Hence the SaaSisfaction Gauntlet.
We invite all the competitors in the digital asset management space to actively participate. Some of these competitors are listed on the recent analyst report by Theresa Regli at The Real Story Group available on the Enterprise Information Watch DAM Stream. Other competitors are listed on the bottom right of one of the best blogs in the digital asset management community at DigitalAssetManagement.org.uk. By all the competitors, I mean big and small – from the Open Text and Autonomy acquisitions to North Plains, MediaBeacon, Celum, Wave, Xinet, and Canto. There are lots, these are only a few. Come one, come all to the SaaSisfaction Gauntlet for the digital asset management market.  

Full Disclosure

In the interest of full disclosure, here are the details of how we ran our survey:
  • There were 7 questions and 18 clicks with a $25 Amazon gift card incentive for completion
  • We focused on the main contacts at each customer, amounting to 321 total invitations delivered
  • The invitations were sent via email in two stages, the first email was sent to all main contacts on 05/12/10 and the next email was sent on 05/27/10 to all those that did not reply to the first invite
  • We received 121 responses equating to a 37.7% response rate from 73 unique companies
The Survey Questions

A copy of the survey that you should use is located here: Download Survey Structure 

We used SurveyMonkey.com with a Widen logo in the upper left. Substitute Widen for your organization's name and that's all the changes you need to make. The questions and structure are available at the aforementioned link in addition to the questions below:

1) Please rate your experience with <DAM Company> in the following areas: (4 options given: Excellent, Good, Adequate, Poor)
  • Responsiveness of our service teams
  • Communicating clearly and effectively
  • Keeping you informed of our progress
  • Collaborating with you and your team
  • Performance of systems/applications
  • Product functionality meets your expectations
  • Providing value for the money
  • Meeting overall project objectives
2) Overall, how do you rate the quality of <DAM Company> products and services? (4 options given: Excellent, Good, Adequate, Poor)

3) Would you recommend <DAM Company> to other organizations? (2 options given: yes or no)

4) What is your perception of the advancements in <DAM Company> technology (6 options given: Ahead of the Curve, Just About Right, Getting Better, Not Fast Enough, Stagnant, Behind the Times)

5) How likely is it that you will continue to use <DAM Company> in the future (5 options given: Certain, Very Likely, Somewhat Likely, Unlikely, Very Unlikely)

6) If you have any comments or suggestions regarding how <DAM Company> could improve the services or performance, please enter them in the box below. (1 option given: enter free form text)

7) To receive your $25 gift card from Amazon, please provide your information below and the gift certification will be emailed to you. (4 fields displayed: Name, Company, Email, Phone)

A Few Guidelines

Set up the survey using the same questions and incentive:
  • Share the results on your web site or blog post (I'm sure the digital asset management blogs will pick it up and post it for us as results come in)
  • Share the quantity of open ended responses for question #6 understanding that ideas from customers possess product advancement ideas that may be used for differentiation
  • Disclose your invitation methods, list quantities, response rate and unique companies responding 
  • I'd like to say there is a minimum number of participants, let's say at least 50 unique companies represented but even if you have less than that, it's ok, the information will be revealed in your disclosure
Widen Results

We have already setup the questions, disclosed our methods, shared our response rate and participation, so now I invite you to see the results of the Widen customer satisfaction survey for free at widen.com. There is a form requesting your information so please provide complete contact info. I already understand competitors are interested in this information so there is no need to register as ABC company with a fake email address. With our web analytics we already know how many times you visit our pages and which pages you visit. So just use your real information.

Sign-up to receive the Widen SaaSisfaction Gauntlet Customer Survey Results

Looking forward to seeing how satisfied your customers are relative to Widen customers.

Good luck!

Tips for Naming Your Digital Asset Management System

Tuesday, April 20, 2010 by Widen Marketing
Tips for Naming Your Digital Asset Management SystemNames are a big deal with marketing and creative groups; especially when it comes to the everyday business systems and applications you depend on to do your job. Choosing a name for your digital asset management system is key to a successful deployment in building user adoption internally and externally. Not all users of your DAM system will understand what “Digital Asset Management” is, so it’s common to choose a different, more identifiable name. This post will help you understand how to go about naming your digital asset management tool and provide some helpful ways of building a short list of possible names.

Best practices in naming your Digital Asset Management System:
  • Choose a name that fits the department or functional area leading the project – e.g. marketing communications, creative, public relations, sales, etc.
  • Choose a name that fits the primary group(s) of users of the system – internal or external – e.g. marketing partners, sales channels, dealers, etc.
  • Choose a name that fits the types of assets that are most common – e.g. images, photos, videos, and marketing materials. If it’s all of the above, use a more general term such as media or brand assets.
  • Choose a name that fits your organization, brand(s) or mission. ** The most important best practice because your DAM solution is the single point of management and access to your brand assets.
Quick Tips – Be Creative, Realistic, Memorable and Simple:
  • Be Creative – Names that are catchy and fun are easier to remember.
  • Be Realistic – Names that fit the purpose of the system set clear expectations.
  • Be Memorable – Names that are easy to remember improve frequency of use.
  • Be Simple – KISS. (You all know what that means...) Confusion turns users away.
Two and three word combinations work best in achieving the goal of being Creative, Realistic, Memorable and Simple. Typically, you will want to attach your organization or brand name to the front of the two-word or three-word name for your DAM system. For example, “Widen Video Library” or “Widen Brand Asset Portal.”


Chart for Picking a Two-Word Name for your DAM System:

Asset Type Descriptor System Type Descriptor
Brand Bank
Creative Collection
Digital Database
Image Resource
Marketing Tool
Media Library
Photo Toolkit
Video Source
  Gallery
  Portal
  Collective
  System
  Center


Sample Two-word Names (Not including the Customer/Brand name):

Creative Library, Digital Gallery, Digital Toolkit, Image Library, Marketing Library, Marketing Toolbox, Media Database, Media Library, Media Source, Partner Portal

Sample Three-word Names (Not including the Customer/Brand name):
Brand Asset Library, Creative Resource Bank, Digital Image Gallery, Digital Media Library, Image Management System, Marketing Resource Center, Video Asset Library


Widen Media Collective - Request a Login with Registration Code "collective"
Take the tour of the Widen Media Collective DAM Demo Site > Request a Login >
Use Registration Code “collective” when you fill in the required information.

The Widen Media Collective® Brand Name

Media Collective® is the trademarked name for the Widen digital asset management software suite and serves as the default name for Widen customer DAM systems unless you choose your own. Generally, the name will appear in the title of the web-based DAM system, login screen and header within the application. The standard web address is https://customer.widencollective.com.

What if we want a vanity web address?

There is no cost to select a custom name, however additional charges may apply for maintaining a custom vanity URL. Here’s an explanation of the vanity web address options:

Vanity Web Address Redirect: Organizations not wishing to use the standard web address of https://customer.widencollective.com may opt for a vanity web address that is redirected to the standard address. For example, you can direct users to http://WidenMediaCollective.com and they will be redirected to https://demo.widencollective.com when they arrive on the page.

Vanity Web Address: Organizations not wishing to use the standard web address of https://customer.widencollective.com may opt for a vanity web address that is NOT redirected to the standard address. For example, you can direct users to https://WidenMediaCollective.com and that will remain the core part of the URL string throughout their use of the system.

Digital Asset Management Analogies – Getting Organized

Thursday, April 1, 2010 by Matthew Gonnering
When we talk with people about digital asset management, we’re often using techy jargon and fluffy marketing-speak to help marketing and IT teams understand the value of using digital media management systems for their images and videos. This time around, we’ve decided to relate DAM software technologies to everyday encounters and common conveniences. This video kicks off a new series on “DAM Analogies from the Widen CEO on the Beanbag” (for those that follow my tweets @mgonnering we recently made a purchase from Awesomesack.com) focusing on “getting organized.”

In this analogy, I relate getting organized with your images, videos and marketing materials in a DAM system to the use of storage bins and totes for all your stuff in your basement. Check it out and stay tuned for more DAM analogies. Leave a comment or tweet @mgonnering to provide your best DAM analogy.


Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Monday, March 22, 2010 by Jake Athey
Step 1 – Admit you have a DAM problem. Step 2 – Seek help.I’ll be the first to admit… Digital Asset Management is not that sexy. As a marketing guy, it’s hard to get excited about databases. However, the content stored in a DAM system is another story… Of all the content types, digital assets—particularly images and videos—got to be the sexiest! Consider the growth and popularity of online video... Gartner Predicts 25% of content in the workforce to be images, audio or video by 2013.

I understand… you have a limited marketing budget so you’d rather spend that budget on things like social media, search engine optimization, video players and other “cool things.” Isn’t that convenient… Digital Asset Management is the backbone of your marketing efforts because it allows you to better find, manage and repurpose these assets that are the lifeblood of your marketing and promotion campaigns. Social media, digital asset optimization, and video marketing programs all use digital assets as a core part of the marketing message.

If you’re not sure you need DAM, then you may want to read my last post (Why we don’t need DAM…). I apologize for the overabundant use of sarcasm. Yes, small to medium-sized businesses need DAM just as much as marketing teams at Fortune 500 enterprises. And yes, there are still mid-market digital asset management solutions out there… few and far between… but they’re out there.

Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Now, more on making the case for digital asset management software in your marketing operations. Reference the recent eMarketer article “Marketers Buzz About ROI” that discusses the Marketing priorities for 2010. Many US marketing executives were planning to increase budgets this year as they were much more optimistic about the economic outlook in February 2010 than in 2009 when the recession was in full swing. However, that doesn’t come without scrutiny because the number one priority is focusing on ROI.

Priority #1: Increase Marketing Return on Investment
—according to the “Marketing Trends Report 2010” from Anderson Analytics and the Marketing Executives Networking Group (MENG).

Chart from "Marketing Trends Report 2010." Source: eMarketer

Priority #1 as it relates to DAM—explained.
You’ve made investments in the creation of digital media—photo shoots, retouching, video shoots, editing, stock and rights-managed photography purchases, etc. You’ve made investments in assembling the destination points for your digital media—websites, blogs, social networks, advertising, promotions and print. Now, it’s time to invest in a digital asset management product that will help you realize a maximum return on those investments by getting greater use out of your digital assets. DAM tools make those assets easy to find, distribute, reuse and repurpose while also allowing you to track, compare and measure their value.

Priority #2, 3, 4 & 5 will be introduced and explained in later posts. However, point 3 and 5 deal with brand loyalty and branding—another reason why companies invest in DAM technologies.

Focus on Marketing ROI – Reference the 2009 AberdeenGroup DAM Benchmark Report. Best-In-Class companies are using Digital Asset Management systems to improve efficiency, increase brand consistency and improve return on marketing investments. See the key charts from the report in the blog post for “The Marketers Guide to Justifying Investments in Digital Asset Management.”

AberdeenGroup found that best-in-class companies centralizing access to digital assets are two times more likely to use a DAM system for the marketing functions. These same best-in-class companies reported a 23% year over year reduction in time to market and an 18% increase in average return on marketing investments. On the other hand, time to market increased by 11% for DAM laggards and average return on marketing investment fell by 17%.

Top 3 Reasons Companies Invest in DAM. Source: Aberdeen Group, May 2009

Download the whitepaper "Why Digital Asset Management Should Be Your First Technology Investment for 2010" to learn more about how DAM adopters achieve substantial return on investment including reducing time to market, improving the performance of marketing campaigns, reducing marketing costs and improving brand consistency.

The Bottom Line

DAM is not all that sexy, but you can’t ignore the fact that you need it to power your marketing operations and improve marketing ROI. In today’s distributed marketing environment, shared drives, FTP, CDs/DVDs and tape libraries won’t cut it. Your marketing partners need instant access to your digital assets and you must be able to find, reuse and repurpose assets multiple times and in multiple locations. Marketers don’t just rely on one channel anymore. We are all multi-channel marketers and publishers.  To do more with less, be a more productive marketer and get more out of the investments in creating and distributing assets, you need an asset management system.

Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Lucky for you, Widen provides DAM as Software as a Service provider, which means YOU GET HELP. With 100% DAM SaaS, you keep on marketing – no IT resources necessary. SaaS includes: guided implementation, shared best practices, help desk available when you need it, admin and end-user training, promotional support, automatic upgrades, ongoing maintenance and technical support. Learn more about Widen DAM SaaS.

Why Choose Widen for DAM Software as a Service

Sunday, March 21, 2010 by Kathy Lewis
This is the eighth video in the series of Widen customer interviews with Jim Scarlata, Senior Marketing Operations Manager for Knaack LLC. In this segment, Jim talks about how in any business there are choices. The digital asset management market has clearly differentiated itself between hosted and installed solutions. To Jim, SaaS made the most sense five years ago and makes the most sense now. Regardless of the relationship, Scarlata explains that if Widen wasn’t performing, Knaack would have to look at replacing that system. However, Widen meets and exceeds expectations in all aspects of the service for managing digital media and brand assets. Watch the video to learn more about why Widen is Knaack’s choice for digital asset management software.


Dynamic Media Building with Digital Asset Management

Sunday, March 21, 2010 by Kathy Lewis
This is the seventh video in the series of Widen customer interviews with Jim Scarlata, Senior Marketing Operations Manager for Knaack LLC. In this segment, Jim talks about how Widen doesn't just start and stop with digital asset management. Dynamic Media Builder allows dealers to customize ad and brochure templates for the specific selling situation, why keeping in line with Knaack brand guidelines for global brand consistency. Watch the video to learn more about Dynamic Media Building with digital asset management systems.


Background Extension Example #1 • Premedia Services • Color Retouching by Matt Anderson

Friday, March 19, 2010 by Matt Anderson
Many of my premedia / prepress clients have digital assets that require image extensions based on different uses. Their photo studio might have shot a certain scene in horizontal format, and the image is now needed in vertical for a different purpose. Another scenario may be a picture box in a page layout program ( Quark / InDesign ) is expanded by a graphic designer. The newly formed "white space" needs image data created. As is the case below. My client had a very nice legacy image that was retrieved from the image management system. This image needed to be versioned for a new purpose. My job was to use my high end Adobe Photoshop retouching and color correction skills to expand the bounds of the digital image, filling the new required space. This was on of the more tricky images I have worked. Using tricks such as vanishing point, content aware scaling, healing brush, and good ole' fashion cloning.

Original Image
Digital Asset Photo Composition Color Retouching Image Prepress Services

New Image with Background Extension and Additional Color Corrections Applied
Digital Asset Photo Composition Color Retouching Image Prepress Services

Careful selections, masking, and photo composition skills made this image possible. We now have a new media asset repurposed via high end prepress production.

What is the best digital asset management product?

Tuesday, March 2, 2010 by Jake Athey
What is the best digital asset management product? That’s a good question… and a common question among those beginning to research digital asset management technologies and vendors. The purpose of this post to help those understand how to decide what is the best digital asset management product for you.

Organizations of all shapes and sizes are adopting digital asset management systems and practices to improve efficiency, brand consistency, accountability, intelligence and effectiveness. When asked, “what kinds of companies need digital asset management?” my response is typically any company that has sophisticated enough creative or marketing operations that they’re creating significant amounts of digital content – images, videos, brochures, etc. – that need to be used and repurposed. That digital content is to be centrally managed and readily available for multiple users to access the content they are supposed to. DAM is particularly valuable to organization’s that have distributed user networks and workers who require remote, self-serve access to a central library of digital assets. There is no exact right or wrong answer to know if a company needs DAM. The size and scale of a DAM implementation varies. When the “traditional” methods of using the shared drive, email attachments, and FTP site start to bring reoccurring pain, then DAM might be something worth considering.

Organizations that are finding success in adopting DAM software solutions include the following vertical markets:  manufacturing, retail, marketing & advertising agencies, media, entertainment, publishing, sports, colleges & universities, healthcare, insurance, financial services, non-profit organizations, hospitality, food service, government, engineering, construction, hi-tech.

When asked “What is the best digital asset management product?” … There really is no right answer. It varies. The digital asset management analyst community will tell you the same thing. The best DAM solution really depends on you and your company. It depends on what kind of company you are and what your functional goals are. The size of your company or industry you’re in may matter (or may not). The size of your digital asset library may matter (or may not). The types of assets you predominantly need to manage may play a part. The quantity of users and their location (internal or external) may make a difference.

The digital asset management analyst community will tell you to consider the types of solutions vendors offer to fit different use cases. It is important to understand the business scenarios that fit each vendor’s product strategy to find the best digital asset management product for your particular circumstances. The DAM analyst community has helped those looking for DAM solutions by rating vendors according to common scenarios useful for understanding which types of products tend to work better according to the type of projects. These use case scenarios can be divided into three buckets to include: (1) Image Management, Brand Management and Marketing Operations – segmented further by Digital Asset Library, Photo Archive, Brand Management, Marketing Collateral Production and Distribution, and Ad Production services; (2) Publishing – segmented further by Periodicals Production & Distribution, Multi-Channel Publishing, Catalog Publishing, Rights-Managed Content Syndication and Distribution services; (3) Video Production – segmented further by E-Learning, Video Review and Approval, Short Form Video Production, and Broadcast Video Production services.

Other things to consider when looking for a digital asset management vendor (in no particular order) include:

How long has the vendor been around? … How long have they been offering DAM? … How much of their focus is on DAM? … Is DAM a core part of their business or just a side activity? … How many DAM clients do they have? … How many DAM clients have they lost? … Do they have experience in your industry? … Do they offer complementary services? … Where does their experience come from? … How stable is the company? … Have they been bought or sold? … Is their DAM offering home grown or purchased from someone else? …  How sophisticated is it? … Is it evolving as the marketplace changes? … What does their product roadmap look like? … Do they have one? … How often do they come out with new upgrades and innovations? … Who installs them? … Do they have a technical services team? … Do they have a help desk? … What are their hours? … How do you reach them? … Who handles the implementation? … Do they offer training? … Do they perform integrations? How? … What information technology resources will be required internally? … What is the cost to deploy? … What is the cost to maintain? How do you achieve an ROI? … What are the extra costs? … What are their security practices? … How can they ensure my assets are safe? … Is it customizable? … How much customization is required to make it work? … Is it scalable to grow with my business?

These are just a small set of the many questions to ask when looking for the best digital asset management product for your organization.

Leave a comment if you have other advice for those looking at DAM for the first time or share your experiences.
 

Overcoming Digital Asset Management Challenges

Friday, February 5, 2010 by Jake Athey
CMSWire recently posted an interesting poll about Digital Asset Management. For those commissioning DAM projects, “What is your biggest Digital Asset Management challenge?”

The answer options to the poll question include:
  • Taxonomy/Metadata development
  • Selecting a vendor or product
  • Building the business case or defining ROI
  • The usability of the system
  • User adoption of the system
A comment to the poll provides a good summary of the poll results after 2 days of data collection… “Usability of the system, User adoption of the system, and Taxonomy/Metadata development fall out as 1, 2 and 3…”

This poll couldn’t be more timely as two key areas for DAM development and enhancement in 2010 at Widen are Usability (UI) and Analytics.


What's Your Biggest Digital Asset Management Challenge?
 Poll Results After 2 Days. Participate in the poll or view the results.

 
Are the results surprising to you? DAM systems that are not easy to use because they have clunky user interfaces or poor taxonomy/metadata development inherently have poor user adoption. What’s a clunky UI you ask? Generally speaking, over-gridded, over-cluttered, over-segmented interfaces with in an overabundance of features most users won’t use tend to be clunky. Systems with good UI design make a big difference for advancing user adoption. Solid taxonomies/metadata structures allow assets to be found easily. If a user can easily find what he or she is looking for in DAM library, then they’ll come back again. Additionally, vendors who offer training and best practices in setting up the system, counting taxonomies and metadata structures, are among the most important factors in selecting a digital asset management system.


Let’s talk “Usability”


Usability for a web based DAM system means that a user who logs in three or four times per year should know exactly what to do to find and retrieve an asset based on experiences working with other common web applications. In Widen’s world of DAM, clients generally have a few different groups of users. There are the power users or Admins who usually represent the smallest group in number but use the full features of the DAM system – ingestion through distribution. There’s typically another tier of regular users that use the DAM library with some regularity, but for more common purposes of finding and retrieving digital assets. Then, there are the hundreds or thousands of users that only login a handful of times each year. It’s that long tail of “once in awhile” users that the system should cater to in terms of ease-of-use. Other bells and whistles for more advanced users should exist, but shouldn’t over-complicate the UI, nor be too overbearing for the general purposes of the system—ingest, collaborate, manage, find, retrieve and distribute assets.

To provide a Widen customer example of user adoption, Steelcase—the global office furniture leader—had over 9,000 logins within the first two months of going live with their DAM solution. Interestingly, Widen serves five of the top 15 office furniture manufacturers. This type of user adoption drives the demand for DAM throughout the supply chain. While CMS Watch, an analyst firm who talks to DAM customers, reported that Widen has a “clean, well-designed user interface that appeals to business users,” we still recognize the magnitude of usability and opportunities for improvements in UI design.


Diving Deeper into DAM Data with “Analytics”

An Analytics application speaks directly to the business case for DAM endorsers and senior leaders who look at how DAM supports top-line revenue growth or impacts the bottom line. Digital Asset Management ROI is measured in a number of ways with hard dollar and soft dollar savings. Common buckets for measuring DAM ROI include: how DAM improves processes, how DAM reduces costs, how DAM increases revenues, how DAM adds new profit centers, and how DAM protects the brand. The time to realizing a DAM ROI is predominantly driven by two things – user adoption and subsequently asset usage and asset repurposing. Leveraging tracking, reporting and analytics tools offers more intelligence and thus greater ability to measure and prove ROI. For that reason, Widen developed four key ratios that help customers watch and evaluate adoption and success:
  • Digital Asset Activity Ratio: A comparison between the quantity of assets that have been ordered and the amount of assets stored in the DAM system. This ratio provides insight into the relationship between download activity and all the assets stored in the digital asset library.
  • Repurposing Ratio: A comparison between the active digital assets and the quantity of assets ordered. This provides insight into the amount of content repurposing that is taking place over a period of time. Repurposing continues to be a key component of digital asset management value.
  • User Activity Ratio: A comparison between the total number of logins and the quantity of users that have logged in provides information about visitation frequency. This metric also provides insight into how frequently users visit to browse or check back on new branded materials.
  • Digital Asset Consumption Ratio: Comparing the quantity of files ordered to the users that logged into the system provides information on the amount of data being consumed by each user over a specific time period.
The ratios are further explained in the Business Management article “What Those DAM Statistics Can Tell You.”

So we’ve touched on the metrics for monitoring ROI once DAM is deployed, but how do we build the business case?


Finding It All While Saving A Bundle

If you’re unsure of the costs that come with unmanaged data, consider these factors, and then apply them to your own organization.
  • Companies spend an average of $8,200 per person per year on file management activities. These include searching, verification, organization, backup, and security.
  • Creative professionals spend an average of one out of every 10 hours of their time on file management. Their prime activity: searching.
  • The average creative person looks for a media file 83 times a week and fails to find it 35% of the time.
A digital asset management solution could help alleviate some of these costs. According to findings from GISTICS Research, a DAM solution can cut the amount of time spent on file management by more than 85%. And rather than failing to find a file 35% of the time, users will not find something only 5% of the time.

SOURCE: GISTICS


Visit the DigitalAssetManagement.com ROI calculator for more assistance in putting together a DAM ROI.


Our thanks to all customers who continue to provide feedback and ideas for making the Widen Media Collective more valuable and enjoyable. Widen customers can expect more specific communications to come in the next few months about the User Interface (UI) enhancements and new Analytics application.

The Digital Marketing Shift – Part 2: Why SaaS Digital Asset Management is the Most Cost-Effective Deployment Option for Marketers

Friday, January 29, 2010 by Jake Athey
Digital Marketing and Digital Asset Management

Marketers shifting or integrating digital marketing strategies cannot ignore the importance of using DAM solutions to control and distribute approved digital media to authorized users. Digital media consumers demand the same amount of quality and consistency in the content they consume as they would offline media; they just might face more noise with the overabundance in clutter of messages. The brands that deliver quality content, including imagery and interactivity, are those that get noticed and drive brand awareness. Getting noticed in a digital marketing world holds tremendous value because of the opportunities for consumers to engage with marketers and other consumers in two-way communications. In the social web, satisfied consumers can serve as brand advocates whereas dissatisfied consumers can bring a brand down.  

Like Digital Marketing is more cost-effective than traditional marketing channels, Software as a Service (SaaS) DAM is the most cost-effective way to manage digital media assets. 

The explosion of digital content, including diverse content types such as rich media, forces organizations to invest in digital asset management tools to maximize the value of those assets by keeping them in a centralized location accessible for multiple purposes. That centralized location should be a SaaS DAM solution that enables the content to be most easily accessed by those that need it, when they need it. Those that need access to a digital asset library include multiple internal departments, partners, agencies, sales channels, and the media.

What are the Core Benefits of SaaS DAM Over Installed Solutions?
  • Speed to implementation inside 30-90 days versus 6-9 months
  • Low monthly subscription and minimal startup costs make it easier to budget
  • Flexibility, adaptability and scalability to grow and change with client needs
What’s the big deal about DAM SaaS?

A recent Forrester ECM (Enterprise Content Management) report by analyst Stephen Powers shows that more interest was seen in SaaS products (than on-premise or open source), with 43% of the respondents expressing interest in SaaS WCM and 39% in SaaS DAM. “Because content stored in these systems are often public-facing, organizations were less concerned with sharing the content outside the firewall,” reports Powers. That’s a new way of looking at it... (at least for a SaaS provider)!

The content stored in a rich media management system (images, videos, ads, brochures, etc.) was developed with the intention to be public facing at some point in time—oftentimes serving advertising and marketing communications purposes—so it should be easy to access (and control). SaaS DAM solutions make it easy to access digital assets anytime, anywhere while offering the security controls to protect rights and release/expiration dates.

Powers reports other reasons that installed content management solutions often fail or fail to meet expectations include poor content strategy and a lack of IT and business alignment. SaaS solutions make up for that because it is the responsibility of the SaaS provider to share best practices, contribute to content strategy and help manage change in order for the system to survive beyond the implementation phases. Remember, SaaS providers are required to meet the client’s needs every month and repeat it on an ongoing basis in order to earn the ongoing business. Moreover, SaaS solutions cut out much of the internal IT resources necessary to implement and maintain the solution because the IT resources, for the most part, are provided by the SaaS provider.


Download Whitepaper: Why DAM Should Be Your First Technology Investment for 2010