Does Your Company Need Digital Asset Management?

Thursday, August 19, 2010 by Jake Athey
Does Your Company Need Digital Asset Management? People talk all the time about the good old days, but if you were a photo editor, audio/video professional or graphic artist (or owned a company providing these services) in the 1960s those days were often quite tedious. What we call asset management, the storing and retrieval of photos or artwork, meant having entire rooms, sometimes even entire buildings, full of file cabinets, storage closets and 1,000-page inventory lists. It could take days to find something. 
 
The same sort of manual filing systems were used for fingerprints at police labs when DNA profiles were not even featured in science fiction yet. Technicians could compare crime-scene fingerprints only by sight, and only had access to local print cards, too. Printing, publishing, photography and police work all changed radically with the advent of computers and the digital workflow. Asset management became digital asset management (DAM), and a completely new paradigm was born. 
 
The basics 
 
Every company today has computer files that need to be stored for either random retrieval or long-term archiving. Even a Mom-and-Pop print shop could have thousands of font files, hard drives full of photos and DVDs full of clip art, not to mention all the completed projects and their various components. Keeping track of all of this is far beyond the abilities of a file cabinet. Digital asset management experts have come forward to help the many individuals and firms that get lost in the sea of files, formats, drives and discs. 
 
At its most basic, your plan for digital asset management begins with an honest, thorough assessment of the objectives you have for managing and distributing your particular digital assets. You then need to define and adopt a long-term plan for what you wish to accomplish, factoring in the real-world experience at your place of business (and the different people and departments that need various levels of access). You can take the job on yourself, as long as you have sufficient expertise and time. If you do not have one or the other, or have neither, you can get help from companies that specialize in solving your DAM problems (pun intended). 
 
What it provides 
 
It is not just about storage. It is about efficiency, time, employee productivity and profits. Once you quantify the cost of your present inefficient system, you will be able to provide an accurate idea of the ROI (Return On Investment) that you will get from a new DAM system. In a generic corporate example (not a digital content producing company but, say, a shoe manufacturer), DAM would be essential to the functioning of the in-house marketing department. Even large Fortune 500 firms that use outside ad agencies have their own in-house departments, and companies large and small can both have huge libraries of images, shelves full of discs and hard drives full of uncoordinated digital materials. 
 
You can approach the solution several ways, but it will normally involve centralizing the media assets for quick retrieval. Some firms will do all of this onsite, but the real advances in computing in the cloud, as it’s called, is convincing many other companies to seek DAM in the SaaS (Software as a Service) model. The advantages are numerous, including redundant backups, on- and off-site access and storage, tech support and customer service, too. There is no one overarching model, and unique situations require unique solutions. However, it is clear that the SaaS model is a powerful, efficient and cost-effective solution for many companies. 
 
How to proceed 
 
The first, most important thing, as previously mentioned, is doing an honest review of the present workflow and DAM system. There will be standardized tools and systems that a SaaS DAM provider will offer you, and often these are fully up to the challenge. If there are unique issues in your firm, the solution provider can customize the approach for your specific situation. It is important to acknowledge that the DAM professionals have the expertise and have seen it all, so the more you learn about the technology and the process, the better you will adapt to the new way of doing things. 
 
As to the question initially posed (Does your company need digital asset management?) the answer would have to be “yes” for every company. No firm today works without digital assets. However, you may have a very small home office and not need a cloud-based DAM. In fact, you can probably devise and maintain your own DAM system with a bit of study and ongoing learning. However, if you have a small to medium-size business (SMB) and are starting to drown in TIFF, JPEG, audio and video files, you may need to take a step back and consider how much it is costing you to continue working the old way, especially when the new world of DAM is waiting for you. Give it some thought! 

Leveraging Digital Asset Management as a Marketing and Sales Tool

Wednesday, July 28, 2010 by Kathy Lewis
This is the eighth video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about why they want as many travel agents and media contacts as possible to have easy access to Oceania marketing assets and how they are able to accomplish this using the Widen DAM solution. He explains how everyone is free to visit their marketing asset repository, create an account, and download all the materials they want. Their DAM system exists as a central location where travel partners can go to grab destination photos and brand assets for use in creating custom marketing and promotional materials. Jason explains how their marketing asset management system contributes to their travel agents’ ability to advertise, promote and sell their product through the marketing materials they create and find using the Widen DAM system. Watch the video to learn more about leveraging digital asset management as a marketing and sales tool.

What to Consider When Leading a Digital Asset Management Project

Wednesday, July 28, 2010 by Kathy Lewis
This is the seventh video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about what he would say to the next person charged with leading a digital asset management project. For Oceania, the number one factor in recommending a DAM solution was verifying the level of customer support that is offered to users. This includes everything from the implementation team and their experience in successfully deploying DAM systems to the ongoing support offered to administrators and end users beyond the deployment phases. For Oceania, it was important for their DAM administrators to have the guidance and understanding of everything that went into the implementation. The second factor for Oceania’s justification of Widen DAM was the vast capabilities of the DAM software tools in helping to streamline internal marketing operations and facilitate greater customer relationships with travel partners and media personnel. Jason explains that it is hard to believe there are other DAM solutions out there that offer more than what Widen does for the investment involved. Watch the video to learn more about what to consider when leading a digital asset management project.

The Importance of “Ease of Use” with Digital Asset Management at Oceania Cruises

Wednesday, July 28, 2010 by Kathy Lewis
This is the fourth video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about how “ease of use” for their external users – travel agents and media personnel – is of great significance for the success of their digital asset management solution. Internally, the Oceania Cruises graphics department takes on the responsibility of managing the system which includes uploading, categorizing and organizing brand assets. He talks about how the administrators of the Widen DAM tool find it very user friendly to upload assets, catalog and add meta-tags/descriptions, etc. The ability to create and manage various levels of access and permissions is critical to managing the different user roles as well.  Jason talks about the positive feedback their users have provided about the ease of use of the Widen Media Collective from a customer service and functionality standpoint in doing everything that they need it to do and provide. Watch the video to learn more about the importance of “ease of use” with digital asset management at Oceania Cruises.

How Oceania Cruises Went About Selecting a Digital Asset Management System

Wednesday, July 28, 2010 by Kathy Lewis
This is the third video in the series of Widen customer interviews with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this video, Jason talks about how Oceania’s marketing, public relations and sales interactions with media personnel and travel agents impacted their selection of a digital asset management system. Their influence led Oceania down the road of selecting a dam system that was more powerful, robust, and specialized. There were a number of customization and configuration features that Oceania Cruises wanted in their new DAM tools. The most important piece was the seamless entrance into the DAM solution through their travel agent center. Widen project management personnel assisted Oceania’s teams by helping them fully understand the capabilities of the software and how to integrate DAM into their website. Watch the video to learn more about how Oceania Cruises went about selecting a digital asset management system.

Digital Asset Management at Oceania Cruises Before Widen

Wednesday, July 28, 2010 by Kathy Lewis
This series of posts features a video interview with Jason Barinaga, Manager of eCommerce Initiatives, at Oceania Cruises, Inc. In this first video, Jason talks about the pitfalls with digital asset management at Oceania before Widen. Prior to implementing the Widen web-based digital asset management system, Oceania was using another proprietary DAM tool that wasn’t as powerful, robust or scalable as what they found with the Widen DAM solution. There were a number of limitations and, consequently, there was a lot of negative feedback from internal and external users who counted on Oceania brand assets for promotions and marketing collateral. Oceania did not have the ability to store, convert or transcode, and distribute high resolution images or video files, nor did their previous DAM system support the handling of PDF files and other corporate branding documents. Watch the video to learn more about digital asset management at Oceania Cruises before Widen DAM.

Digital Asset Management Software Reviews

Friday, July 16, 2010 by Jake Athey
No doubt, reading digital asset management software reviews and experiences from other DAM users is an important step in the vendor evaluation process. Our goal is to provide a clear link to the customer reviews provided by Widen Digital Asset Management customers.

The Widen Media Collective is among the top reviewed products on the Digital Asset Management Software Directory by Capterra. View all Digital Asset Management Software Tools listed by Capterra.

Capterra Digital Asset Management Software Directory

Read all Widen Digital Asset Management Software Reviews on Capterra.com


If you are a Widen customer administrator, we invite you to submit a Widen Collective v5.5 Review on Capterra.

See what other digital asset management customers are saying and watch Widen Customer Interviews.

Contact us
and we’ll send you a collection of exclusive resources (including third-party articles and whitepapers) to assist in your DAM research process.


More Digital Asset Management Software Reviews & Research Resources:

Digital Asset Management for Marketing

Tuesday, July 6, 2010 by Jake Athey
Digital Asset Management technologies have become essential to efficient and effective marketing operations in 2010 and beyond. DAM is linked to having a direct impact over the top marketing priorities for 2010.

Anderson Analytics recently performed a study that measured, among other things, the importance of various marketing trends to top marketing executives such as Chief Marketing Officers (CMOs). The “Marketing Trends Report 2010” survey was completed between January 11, 2010 and February 8, 2010 by respondents who are members of Marketing Executives Networking Group, hold a position of Vice President or higher and have a minimum base salary of $160,000. The survey showed that the top priorities of the executives are: Marketing ROI, Customer Retention, Brand Loyalty,  Positioning/Differentiation, Branding, Customer Satisfaction and Social Media.

Slide 14 of the 2010 Marketing Trends Study by Anderson Analytics
Slide 14 of the 2010 Marketing Trends Study by Anderson Analytics showing the top marketing buzzwords or trends most important to marketing executives. View the full PowerPoint on SlideShare

It's interesting to note that Digital Asset Management (DAM) can have an important impact on each of these priorities specified by the top marketing executives themselves. DAM software addresses these priorities by providing a central repository for digital media files and a set of tools to store, manage the approval of, find and convert these files to increase their value in the marketing process. DAM systems also make complete or selected subsets of the organization's digital media resources easily available to authorized users such as sales representatives, channel members, the media, etc. These capabilities can have a far-ranging impact on the marketing organization and the enterprise as a whole.

Download the white paper to learn more about how Digital Asset Management can assist with:
  • Increasing return on marketing investments
  • Raising customer retention rates
  • Improving brand loyalty and brand consistency
  • Positioning and differentiating products
  • Increasing customer satisfaction
Download: How Digital Asset Management Can Help Achieve Top Marketing Priorities

 
 

New Widen Article for Chief Marketer: Derive More Value From Your Digital Assets

Friday, April 23, 2010 by Jake Athey
Widen recently had an article published on ChiefMarketer.com – Derive More Value From Your Digital Assets – discussing the role of digital asset management tools in maximizing the value of your digital media and brand assets.

Here’s an excerpt from the article…

An old episode of “Saturday Night Live” spoofed a real commercial, showing two characters arguing over whether the can they were holding was a floor wax or a dessert topping. After about 10 seconds of animosity, a chuckling Chevy Chase stepped in and said, “Hey you two, it’s a floor wax AND a dessert topping.”

That skit demonstrated how everyone feels good when they get more than one use out of something they buy. Wow—I can put it on my pumpkin pie and see myself in my kitchen floor? I must’ve done well when I bought it!

“Shimmer Floor Wax” clip from Saturday Night Live Season 1, Episode 9, 1/10/1976

The same mindset is pervading the world of digital assets, particularly in a cost-conscious economy. Organizations are looking to maximize the value of all their digital assets, both to reduce up-front costs and increase the ROI on every expenditure.

That’s why digital asset management (DAM) has become so important to organizations large and small. It provides a way to centralize the organization’s digital assets, ensuring not only that the correct and most current version is being used, but also that it isn’t being duplicated unnecessarily.

Digital assets are generally developed for one of three reasons:
  • To make money in businesses where the assets are the actual products being sold, like digital music or movie downloads.
  • To market and/or sell products or services where the digital assets represent the product(s) being sold—for example, product images in a catalog or Web site.
  • To reinforce a brand image or build brand equity, like a brand logo or logo for a special occasion such as “60 years of service.”
Maximizing the value of those digital assets is accomplished by getting as much use or work and result or return from that asset.

There are two basic ways to do that. You can either re-use a digital asset, which means employing it for the purpose it was created more than once, such as an image created for a specific PowerPoint presentation that is then used in other presentations. Or you can re-purpose the asset, that is, use the image created for one medium in a different one. An example of re-purposing would be to take the image created for the PowerPoint presentation and use it in a brochure, on a Web page, on a Facebook fan page, or in an e-mail marketing piece. Each method creates a different type of value for the asset.

Read the rest of the article at ChiefMarketer.com - Derive More Value From Your Digital Assets

Tips for Naming Your Digital Asset Management System

Tuesday, April 20, 2010 by Widen Marketing
Tips for Naming Your Digital Asset Management SystemNames are a big deal with marketing and creative groups; especially when it comes to the everyday business systems and applications you depend on to do your job. Choosing a name for your digital asset management system is key to a successful deployment in building user adoption internally and externally. Not all users of your DAM system will understand what “Digital Asset Management” is, so it’s common to choose a different, more identifiable name. This post will help you understand how to go about naming your digital asset management tool and provide some helpful ways of building a short list of possible names.

Best practices in naming your Digital Asset Management System:
  • Choose a name that fits the department or functional area leading the project – e.g. marketing communications, creative, public relations, sales, etc.
  • Choose a name that fits the primary group(s) of users of the system – internal or external – e.g. marketing partners, sales channels, dealers, etc.
  • Choose a name that fits the types of assets that are most common – e.g. images, photos, videos, and marketing materials. If it’s all of the above, use a more general term such as media or brand assets.
  • Choose a name that fits your organization, brand(s) or mission. ** The most important best practice because your DAM solution is the single point of management and access to your brand assets.
Quick Tips – Be Creative, Realistic, Memorable and Simple:
  • Be Creative – Names that are catchy and fun are easier to remember.
  • Be Realistic – Names that fit the purpose of the system set clear expectations.
  • Be Memorable – Names that are easy to remember improve frequency of use.
  • Be Simple – KISS. (You all know what that means...) Confusion turns users away.
Two and three word combinations work best in achieving the goal of being Creative, Realistic, Memorable and Simple. Typically, you will want to attach your organization or brand name to the front of the two-word or three-word name for your DAM system. For example, “Widen Video Library” or “Widen Brand Asset Portal.”


Chart for Picking a Two-Word Name for your DAM System:

Asset Type Descriptor System Type Descriptor
Brand Bank
Creative Collection
Digital Database
Image Resource
Marketing Tool
Media Library
Photo Toolkit
Video Source
  Gallery
  Portal
  Collective
  System
  Center


Sample Two-word Names (Not including the Customer/Brand name):

Creative Library, Digital Gallery, Digital Toolkit, Image Library, Marketing Library, Marketing Toolbox, Media Database, Media Library, Media Source, Partner Portal

Sample Three-word Names (Not including the Customer/Brand name):
Brand Asset Library, Creative Resource Bank, Digital Image Gallery, Digital Media Library, Image Management System, Marketing Resource Center, Video Asset Library


Widen Media Collective - Request a Login with Registration Code "collective"
Take the tour of the Widen Media Collective DAM Demo Site > Request a Login >
Use Registration Code “collective” when you fill in the required information.

The Widen Media Collective® Brand Name

Media Collective® is the trademarked name for the Widen digital asset management software suite and serves as the default name for Widen customer DAM systems unless you choose your own. Generally, the name will appear in the title of the web-based DAM system, login screen and header within the application. The standard web address is https://customer.widencollective.com.

What if we want a vanity web address?

There is no cost to select a custom name, however additional charges may apply for maintaining a custom vanity URL. Here’s an explanation of the vanity web address options:

Vanity Web Address Redirect: Organizations not wishing to use the standard web address of https://customer.widencollective.com may opt for a vanity web address that is redirected to the standard address. For example, you can direct users to http://WidenMediaCollective.com and they will be redirected to https://demo.widencollective.com when they arrive on the page.

Vanity Web Address: Organizations not wishing to use the standard web address of https://customer.widencollective.com may opt for a vanity web address that is NOT redirected to the standard address. For example, you can direct users to https://WidenMediaCollective.com and that will remain the core part of the URL string throughout their use of the system.

Digital Asset Management Analogies – Tool Shed

Wednesday, April 14, 2010 by Matthew Gonnering
Widen continues the Digital Asset Management education series of "DAM Analogies” with “DAM is like a tool shed.” In this video, shot outside the Widen headquarters in Madison, I talk about how DAM is an essential tool for marketing and sales teams. Widen marketing and sales teams use a SaaS pack of tools from leading providers including Salesforce.com, Google, ExactTarget, Compendium, Success Factors and our own Widen DAM software. Equally, DAM is like a tool shed because it houses other marketing and sales tools in the form of digital media - images, videos, brochures and other materials – used to assist with marketing campaigns and sales activities. Like a tool shed, DAM allows you to organize your tools and provide access to anyone who needs them to execute marketing programs.


No Foolin’ - We’re SaaSing Back with Digital Asset Management

Thursday, April 1, 2010 by Jake Athey
We’re SaaSing back at the conventional wisdom of IT because DAM doesn’t need to be so difficult! Read our article in today’s ECM Connection newsletter--SaaSing Back without Getting Smacked. Here's a bit from that article...

Gartner put out a report in 2008 that indicated the SaaS model has become increasingly popular during the last three to four years. The report said more than 40% of organizations have used SaaS for more than three years and nearly 90% of organizations surveyed expect to maintain or grow their usage of SaaS, citing the following as primary reasons for adoption:

Immediate Deployment
SaaS services are immediately usable and begin returning on the investment immediately.

Service is Just as Important as Technology
Service providers supply implementation, training, software, integration, maintenance, upgrades, and support as part of the total package and are staffed to handle each component themselves.

Infinite Scalability

Software-as-a-service providers are already geared up to handle scalability so when you need to go from 100GB to 100TB, even for 24 hours, you can do it and only pay for what you use.

Lower Price Points and Total Cost of Ownership
Service providers are sharing in the power of user communities, shared technology, and innovation to keep costs down and price points that make installed software pricing look ridiculous. Also, no additional resources needed in a complete software-as-a-service model. No extra IT maintenance is required.


It’s the start of a new month, new quarter and new victories to be had… Are you ready to start increasing your Marketing ROI with Digital Asset Management?

When marketing teams implement Digital Asset Management software technologies to centralize, repurpose and track marketing and brand assets, they’re better equipped to:
  • Maintain brand consistency and compliance across all media channels and selling channels in different geographic markets
  • Reduce time to market with new campaigns by finding existing materials quickly and easily in ready-to-go file formats appropriate for the intended purpose
  • Eliminate redundancies creating and distributing assets by reducing the need to recreate lost assets or depend on slower, manual processes for sending files
  • Get internal teams and external partners on the same page with access to the same library of marketing and sales materials, collaboration tools and collateral customization

Widen makes it simple because 100% DAM SaaS provides you with a guided implementation (including training), automatic upgrades, and powerful web-based DAM without the burden on your internal IT resources.

We’ve reloaded our Demo site and invite you to check it out! Get acquainted with web based digital asset management and take the tour on your own.


Self-Guided Tour - The Widen "Guest Pass"

Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Monday, March 22, 2010 by Jake Athey
Step 1 – Admit you have a DAM problem. Step 2 – Seek help.I’ll be the first to admit… Digital Asset Management is not that sexy. As a marketing guy, it’s hard to get excited about databases. However, the content stored in a DAM system is another story… Of all the content types, digital assets—particularly images and videos—got to be the sexiest! Consider the growth and popularity of online video... Gartner Predicts 25% of content in the workforce to be images, audio or video by 2013.

I understand… you have a limited marketing budget so you’d rather spend that budget on things like social media, search engine optimization, video players and other “cool things.” Isn’t that convenient… Digital Asset Management is the backbone of your marketing efforts because it allows you to better find, manage and repurpose these assets that are the lifeblood of your marketing and promotion campaigns. Social media, digital asset optimization, and video marketing programs all use digital assets as a core part of the marketing message.

If you’re not sure you need DAM, then you may want to read my last post (Why we don’t need DAM…). I apologize for the overabundant use of sarcasm. Yes, small to medium-sized businesses need DAM just as much as marketing teams at Fortune 500 enterprises. And yes, there are still mid-market digital asset management solutions out there… few and far between… but they’re out there.

Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Now, more on making the case for digital asset management software in your marketing operations. Reference the recent eMarketer article “Marketers Buzz About ROI” that discusses the Marketing priorities for 2010. Many US marketing executives were planning to increase budgets this year as they were much more optimistic about the economic outlook in February 2010 than in 2009 when the recession was in full swing. However, that doesn’t come without scrutiny because the number one priority is focusing on ROI.

Priority #1: Increase Marketing Return on Investment
—according to the “Marketing Trends Report 2010” from Anderson Analytics and the Marketing Executives Networking Group (MENG).

Chart from "Marketing Trends Report 2010." Source: eMarketer

Priority #1 as it relates to DAM—explained.
You’ve made investments in the creation of digital media—photo shoots, retouching, video shoots, editing, stock and rights-managed photography purchases, etc. You’ve made investments in assembling the destination points for your digital media—websites, blogs, social networks, advertising, promotions and print. Now, it’s time to invest in a digital asset management product that will help you realize a maximum return on those investments by getting greater use out of your digital assets. DAM tools make those assets easy to find, distribute, reuse and repurpose while also allowing you to track, compare and measure their value.

Priority #2, 3, 4 & 5 will be introduced and explained in later posts. However, point 3 and 5 deal with brand loyalty and branding—another reason why companies invest in DAM technologies.

Focus on Marketing ROI – Reference the 2009 AberdeenGroup DAM Benchmark Report. Best-In-Class companies are using Digital Asset Management systems to improve efficiency, increase brand consistency and improve return on marketing investments. See the key charts from the report in the blog post for “The Marketers Guide to Justifying Investments in Digital Asset Management.”

AberdeenGroup found that best-in-class companies centralizing access to digital assets are two times more likely to use a DAM system for the marketing functions. These same best-in-class companies reported a 23% year over year reduction in time to market and an 18% increase in average return on marketing investments. On the other hand, time to market increased by 11% for DAM laggards and average return on marketing investment fell by 17%.

Top 3 Reasons Companies Invest in DAM. Source: Aberdeen Group, May 2009

Download the whitepaper "Why Digital Asset Management Should Be Your First Technology Investment for 2010" to learn more about how DAM adopters achieve substantial return on investment including reducing time to market, improving the performance of marketing campaigns, reducing marketing costs and improving brand consistency.

The Bottom Line

DAM is not all that sexy, but you can’t ignore the fact that you need it to power your marketing operations and improve marketing ROI. In today’s distributed marketing environment, shared drives, FTP, CDs/DVDs and tape libraries won’t cut it. Your marketing partners need instant access to your digital assets and you must be able to find, reuse and repurpose assets multiple times and in multiple locations. Marketers don’t just rely on one channel anymore. We are all multi-channel marketers and publishers.  To do more with less, be a more productive marketer and get more out of the investments in creating and distributing assets, you need an asset management system.

Step 1 – Admit you have a DAM problem. Step 2 – Seek help.

Lucky for you, Widen provides DAM as Software as a Service provider, which means YOU GET HELP. With 100% DAM SaaS, you keep on marketing – no IT resources necessary. SaaS includes: guided implementation, shared best practices, help desk available when you need it, admin and end-user training, promotional support, automatic upgrades, ongoing maintenance and technical support. Learn more about Widen DAM SaaS.

Why we don’t need digital asset management to run our marketing operations.

Sunday, March 14, 2010 by Jake Athey
Darts Off TargetI work in a small marketing team of about five. We have a designer, a product manager, a brand manager, a marketing assistant and an online marketer. We work closely with the sales and customer success management teams. We often collaborate with the account executives and project services teams on projects. Basically, anyone with a customer-facing role depends on Marketing and Marketing depends on them.

Like many organizations, our marketing communications programs include online marketing, public relations, brand management, event marketing, etc. We produce a number of digital assets that are put to use promote our brand, sell products and services and assist with customer relationship management objectives. These digital assets are owned and created by a number of different people across multiple departments inside the organization and externally. Each department has their own shared folder on the network and many employees also have their own folder as well. It’s easier for each department to work separately and for each employee to keep their work on their desktop. When we have a new project, we just start fresh in creating new materials. It’s just easier to re-create something than go digging through some archive somewhere or turn to someone else.

If for some reason, someone needs something that someone else has worked on, we’ll just email it or post it to the FTP. Sometimes, the materials get too large for email so we’ll just use web-based delivery programs like YouSendIt or something like that. There are all sorts of tools or methods we can turn to… no need to settle on one. If someone needs a logo or letterhead, they can always email our designer and she can stop what she’s working on and send them whatever it is they need. Sometimes it might take a few emails to get it right, but that’s ok she’s paid by the hour.

It’s common for teams to email a project file back and forth a dozen times and still see mistakes in the end. “She said this” and “he said that” and the project file morphs into something totally different than expectations called for. They should have given better directions and should have done a better job keeping track of changes. Version 1… version 2… version 7… Who cares what was done to which version and where they’re at? That’s just part of internal communication breakdowns that all businesses have. Why should Marketing care?

It doesn’t really matter to Marketing that different departments have their own libraries of materials and guidelines that they follow—we don’t have that strong of a brand presence anyway. Inconsistency is just part of business and “brand consistency” is a made up marketing term anyway… it has no financial impact. If companies would just spend more time selling and less time on branding then they’d be more successful, right?

Although it’s a pain in the neck, working with agencies or other partners is another part of marketing. If we work with an agency on a brochure, video or website we’ll just assume they’re keeping all of the original files, master assets and anything else they produced. If we need it later, we’ll just email the agency and wait for them to send a CD with the final files. Hopefully, they’ve kept all the files even though it’s been a couple years since the project. Why should we be care what happened to the files or if we have them later? ...Chances are we’ll never use them again.

If only Sales could do their job. It’s not Marketing’s problem to look after the crap sales teams put together. If our sales teams put together poor-quality presentations and lose a deal, then that’s their fault… they should have done a better job. They deal directly with our customers, they should get it right. If they’re putting together presentations on the road or working after five, then it’s not Marketing’s problem if there’s no one at the office to track down and send them the files they need. They should be better prepared.

Why should Marketing care what materials are accessed by whomever, used wherever and what impacts they had. All we want to do is create content and move on. If that old logo was used for the new proposal, that’s not Marketing’s fault. If that image for the new campaign was used before it was to be available for general use, that’s not Marketing’s problem. Why should we care what materials were used the most or had the greatest impact? We know what’s best because we’ve always done it that way. That’s Marketing for you… the department that doesn’t require accountability or intelligence.

We don’t need a digital asset management system. Or do we?

Why Widen for Digital Asset Management Solutions and Service

Sunday, March 14, 2010 by Kathy Lewis
This is the thirteenth video in the series of Widen customer interviews with Cheryl Rugland, Agency Director for Edge Advertising. After 21 years, Widen has never let Edge down. Edge thinks of Widen as a partner in providing digital asset management solutions and services. Cheryl explains that there is not another company that can provide the capabilities and service levels that Widen provides to the Edge catalog publishing workflow. Widen has delivered DAM tools and services that provide a huge impact to the catalog production process. Widen has helped Edge cut page production timelines down by 20-30 minutes per page. Edge has been able to reduce freelance time while increasing efficiency with their internal staff. Watch the video to learn more about why Edge has stayed with Widen through 21 years of working together.


Digital Asset Management Workflow Tools

Sunday, March 7, 2010 by Matthew Gonnering
The Digital Asset Management system is the hub of the digital asset life cycle. DAM covers the management portion of the life cycle. Widen has developed tools upstream from DAM to support the creative workflow and approval cycles in addition to marketing and sales tools downstream. Watch the video to learn more.


 

Visit Widen at the Createasphere Digital Asset Management Conference February 17-18

Friday, February 12, 2010 by Widen Guest
http://www.createasphere.com/damem_february/Join Widen at the Premiere of Createasphere Digital Asset Management and Explore the Global Issues of DAM with the Experts

WHEN:
   
February 17th & 18th, 2010 8:00 AM – 6:00 PM

WHERE: 
The Universal Hilton
555 Universal Hollywood Dr.
Universal City, CA

WHAT:   
The premiere of Createasphere Digital Asset Management Exposition is specifically designed to bring together technology leaders, entertainment and media organizations and an interdisciplinary group of practitioners to define the future, and current best practices specific to entertainment, broadcast, gaming, advertising and media.

WHO:   

Wednesday, February 17th, 2010
9:00 AM – 10:15 AM

Keynote: Studio Panel - "Vision 2010 and 2020"
Stan Scoggins - Universal, Scott Phelan - Fox Filmed Entertainment, Tim Padilla - Warner Bros., Jamie Voris - NFL, Garrett Smith - Paramount Pictures, Paul Nicholson - ShowTime, Moderated by Dan McGraw - Seven Dials Media

Panels include:
  • DAM 101- What is it and what you need to know
  • dpBestflow – The Best DAM Resource on the Web
  • The 21st Century Career: Digital Librarians, Archivists, Project Management and So Much More
  • The Strategic Business Case for DAM: When, Why & ROI
  • The DAM Admins Open Source Toolbelt - Free Tools You Need to Know This Year
  • Distributing Rich Media: The Competitive Edge Is Knowledge
  • Using Social Media in DAM
  • Positioning of DAM
  • Exploring the Process to Manage, Manipulate & Deliver Video Content

Thursday, February 18th, 2010
9:00 AM – 10:00 AM


Keynote: "The Evolution of DAM (Digital Asset Management)"
Alex Grossman, Active Storage

Panels include:
  • The Role of Taxonomy & Metadata in Digital Asset Management
  • Capitalization on Storage
  • Metadata - The Message is IN the Media
  • Reinventing Everything: The desktop paradigm moves to the web
  • Rights Management & Content Protection of Assets
  • Managing Worldwide Workflow: Digital Is a Global Initiative
  • Order from Disorder: Taming the Digital Chaos
  • Powerful Tools & Techniques for Enhancing Searching Capabilities

See Panel Schedule and Speaker Information

In addition to two days of panels and keynotes, the Createasphere DAM conference features lunchtime roundtables, networking opportunities, and other community building events and opportunities for education and connection. 

For Information and Registration, visit: http://www.createasphere.com/damem_february

How Super Bowl Champion Merchandise is Marketed Minutes After the Big Game with Help from Widen Digital Sampling and Digital Asset Management

Wednesday, February 10, 2010 by Jake Athey
Saints Win! Saints Win! The 2010 Super Bowl between the New Orleans Saints and the Indianapolis Colts was watched by more than 106 million viewers, surpassing the 1983 finale of "M-A-S-H" to become the most-watched televised event in American history. This is the fifth consecutive year that the Super Bowl has averaged more than 90 million viewers, according to Nielsen.

That’s a lot of football fans and a lot of consumers that want to be the first to have the apparel the champions wear.

Minutes after the big game, I received this email from DICK’s Sporting Goods announcing the availability of the official Locker Room Merchandise from Reebok, the authentic outfitter of the NFL. No doubt, there are a lot of fans out there who want the Super Bowl XLIV Champion hat and t-shirt worn by their champagne popping locker-room heroes as soon as the outcome of the big game is decided.

Saints Super Bowl XLIV Champs Gear at Dick's Sporting Goods

How do retailers like DICK’s Sporting Goods get their hands on these images to have their emails and websites ready to go as soon as the champion is declared? More importantly, how does the Sports Licensed Division of The adidas Group make this process efficient, accurate and cost-effective?

With the help of Widen Digital Sampling and Digital Asset Management services, adidas can get official product images in the hands of their retailers who, in turn, get marketing messages in front of the eyes of the consumer as soon as a buying decision is ready to be made.

Widen digital sampling processes and digital asset management tools help ensure the entire digital supply chain is equipped with compelling, consistent and cost-effective content for commerce.

The Widen Digital Sampling process assists in the creation of digital apparel samples and the Widen web-based digital asset management system is used to manage, distribute and provide access to authentic image assets. As the official provider of licensed apparel for the NFL, NBA, and NHL, the adidas Sports Licensed Division (includes adidas and Reebok brands) uses Widen premedia services and DAM technologies to meet hot market demands for the Super Bowl, NBA Finals, and Stanley Cup Finals.  

Widen-powered technology and processes help retailers such as DICK’S Sporting Goods market championship apparel merchandise as soon you see the players wearing the hats and t-shirts after the big game is over.

Saints Super Bowl XLIV Champs Gear in the Widen-Powered Image Library
Saints Super Bowl XLIV Champs Gear in the Widen-powered image library (including blank hats).


What’s all included in the Widen Digital Sampling process?
This premedia production process generally begins with photography of one neutral grey apparel sample. Next, digital sampling operators digitally create all color swatches according to league approved team colors. Lastly, graphics are applied according to Reebok/NFL technical guidelines and the final approved images are loaded into the image database where they can be centrally managed and available for download in a working file format.

All Reebok / adidas digital samples are loaded into the Widen-powered web-based image library, which holds the all apparel and headwear styles for the current and coming sports season for the NFL, NBA, and NHL. Since many of the physical apparel styles are not yet available in stores or online (or even physically produced en masse), many of the images are on hold and are tightly controlled using Widen’s governance tools. Styles and logos are often determined 6-7 months in advance of the coming season for the major sports leagues.

When it’s time for these assets to go to market, orders are placed in the DAM system and retailers can download the files according to exact specifications for print or web use. All users are required to sign off on a rights release agreement before they have access to the images. For example, DICK’s Sporting Goods was granted permission to access championship apparel images for the Saints and Colts so they could prepare their email marketing templates in advance of the Super Bowl.

As you can guess, the digital apparel sample production and distribution process shaves weeks off the time to market versus the process of physically producing, photographing and shipping physical samples. Plus, it streamlines a very difficult process—particularly when meeting hot market demands such as with championship merchandise. Besides the time savings of digital sample creation, adidas is able to drastically reduce costs of physically producing each item and team combination and the photography and shipping costs to go along with it.
 
Benefits of using hosted Digital Asset Management:
  • Accelerated search and retrieval time in accessing official imagery
  • Increased real-time collaboration of assets and approvals
  • Cost savings through the elimination of physical delivery of samples
  • Elimination of the cost of lost or misplaced work
  • Reduction in time-to-market through digital delivery

Here’s an inside look at the market preparedness leading up to the Super Bowl:

1 week before the NFL Conference Championships – Conference Championship merchandise was created for the eight teams in the Divisional Round (Baltimore, Indianapolis, N.Y. Jets, San Diego, Arizona, New Orleans, Dallas, and Minnesota)

2 weeks before the Super Bowl – Super Bowl Champion merchandise was created for the four teams in the Conference Championship Round (Indianapolis, N.Y. Jets, New Orleans, and Minnesota)

What happens to the images for the losing teams that didn’t make it, you ask? Quite simply, those are destroyed.
 

Overcoming Digital Asset Management Challenges

Friday, February 5, 2010 by Jake Athey
CMSWire recently posted an interesting poll about Digital Asset Management. For those commissioning DAM projects, “What is your biggest Digital Asset Management challenge?”

The answer options to the poll question include:
  • Taxonomy/Metadata development
  • Selecting a vendor or product
  • Building the business case or defining ROI
  • The usability of the system
  • User adoption of the system
A comment to the poll provides a good summary of the poll results after 2 days of data collection… “Usability of the system, User adoption of the system, and Taxonomy/Metadata development fall out as 1, 2 and 3…”

This poll couldn’t be more timely as two key areas for DAM development and enhancement in 2010 at Widen are Usability (UI) and Analytics.


What's Your Biggest Digital Asset Management Challenge?
 Poll Results After 2 Days. Participate in the poll or view the results.

 
Are the results surprising to you? DAM systems that are not easy to use because they have clunky user interfaces or poor taxonomy/metadata development inherently have poor user adoption. What’s a clunky UI you ask? Generally speaking, over-gridded, over-cluttered, over-segmented interfaces with in an overabundance of features most users won’t use tend to be clunky. Systems with good UI design make a big difference for advancing user adoption. Solid taxonomies/metadata structures allow assets to be found easily. If a user can easily find what he or she is looking for in DAM library, then they’ll come back again. Additionally, vendors who offer training and best practices in setting up the system, counting taxonomies and metadata structures, are among the most important factors in selecting a digital asset management system.


Let’s talk “Usability”


Usability for a web based DAM system means that a user who logs in three or four times per year should know exactly what to do to find and retrieve an asset based on experiences working with other common web applications. In Widen’s world of DAM, clients generally have a few different groups of users. There are the power users or Admins who usually represent the smallest group in number but use the full features of the DAM system – ingestion through distribution. There’s typically another tier of regular users that use the DAM library with some regularity, but for more common purposes of finding and retrieving digital assets. Then, there are the hundreds or thousands of users that only login a handful of times each year. It’s that long tail of “once in awhile” users that the system should cater to in terms of ease-of-use. Other bells and whistles for more advanced users should exist, but shouldn’t over-complicate the UI, nor be too overbearing for the general purposes of the system—ingest, collaborate, manage, find, retrieve and distribute assets.

To provide a Widen customer example of user adoption, Steelcase—the global office furniture leader—had over 9,000 logins within the first two months of going live with their DAM solution. Interestingly, Widen serves five of the top 15 office furniture manufacturers. This type of user adoption drives the demand for DAM throughout the supply chain. While CMS Watch, an analyst firm who talks to DAM customers, reported that Widen has a “clean, well-designed user interface that appeals to business users,” we still recognize the magnitude of usability and opportunities for improvements in UI design.


Diving Deeper into DAM Data with “Analytics”

An Analytics application speaks directly to the business case for DAM endorsers and senior leaders who look at how DAM supports top-line revenue growth or impacts the bottom line. Digital Asset Management ROI is measured in a number of ways with hard dollar and soft dollar savings. Common buckets for measuring DAM ROI include: how DAM improves processes, how DAM reduces costs, how DAM increases revenues, how DAM adds new profit centers, and how DAM protects the brand. The time to realizing a DAM ROI is predominantly driven by two things – user adoption and subsequently asset usage and asset repurposing. Leveraging tracking, reporting and analytics tools offers more intelligence and thus greater ability to measure and prove ROI. For that reason, Widen developed four key ratios that help customers watch and evaluate adoption and success:
  • Digital Asset Activity Ratio: A comparison between the quantity of assets that have been ordered and the amount of assets stored in the DAM system. This ratio provides insight into the relationship between download activity and all the assets stored in the digital asset library.
  • Repurposing Ratio: A comparison between the active digital assets and the quantity of assets ordered. This provides insight into the amount of content repurposing that is taking place over a period of time. Repurposing continues to be a key component of digital asset management value.
  • User Activity Ratio: A comparison between the total number of logins and the quantity of users that have logged in provides information about visitation frequency. This metric also provides insight into how frequently users visit to browse or check back on new branded materials.
  • Digital Asset Consumption Ratio: Comparing the quantity of files ordered to the users that logged into the system provides information on the amount of data being consumed by each user over a specific time period.
The ratios are further explained in the Business Management article “What Those DAM Statistics Can Tell You.”

So we’ve touched on the metrics for monitoring ROI once DAM is deployed, but how do we build the business case?


Finding It All While Saving A Bundle

If you’re unsure of the costs that come with unmanaged data, consider these factors, and then apply them to your own organization.
  • Companies spend an average of $8,200 per person per year on file management activities. These include searching, verification, organization, backup, and security.
  • Creative professionals spend an average of one out of every 10 hours of their time on file management. Their prime activity: searching.
  • The average creative person looks for a media file 83 times a week and fails to find it 35% of the time.
A digital asset management solution could help alleviate some of these costs. According to findings from GISTICS Research, a DAM solution can cut the amount of time spent on file management by more than 85%. And rather than failing to find a file 35% of the time, users will not find something only 5% of the time.

SOURCE: GISTICS


Visit the DigitalAssetManagement.com ROI calculator for more assistance in putting together a DAM ROI.


Our thanks to all customers who continue to provide feedback and ideas for making the Widen Media Collective more valuable and enjoyable. Widen customers can expect more specific communications to come in the next few months about the User Interface (UI) enhancements and new Analytics application.

The Digital Marketing Shift – Part 2: Why SaaS Digital Asset Management is the Most Cost-Effective Deployment Option for Marketers

Friday, January 29, 2010 by Jake Athey
Digital Marketing and Digital Asset Management

Marketers shifting or integrating digital marketing strategies cannot ignore the importance of using DAM solutions to control and distribute approved digital media to authorized users. Digital media consumers demand the same amount of quality and consistency in the content they consume as they would offline media; they just might face more noise with the overabundance in clutter of messages. The brands that deliver quality content, including imagery and interactivity, are those that get noticed and drive brand awareness. Getting noticed in a digital marketing world holds tremendous value because of the opportunities for consumers to engage with marketers and other consumers in two-way communications. In the social web, satisfied consumers can serve as brand advocates whereas dissatisfied consumers can bring a brand down.  

Like Digital Marketing is more cost-effective than traditional marketing channels, Software as a Service (SaaS) DAM is the most cost-effective way to manage digital media assets. 

The explosion of digital content, including diverse content types such as rich media, forces organizations to invest in digital asset management tools to maximize the value of those assets by keeping them in a centralized location accessible for multiple purposes. That centralized location should be a SaaS DAM solution that enables the content to be most easily accessed by those that need it, when they need it. Those that need access to a digital asset library include multiple internal departments, partners, agencies, sales channels, and the media.

What are the Core Benefits of SaaS DAM Over Installed Solutions?
  • Speed to implementation inside 30-90 days versus 6-9 months
  • Low monthly subscription and minimal startup costs make it easier to budget
  • Flexibility, adaptability and scalability to grow and change with client needs
What’s the big deal about DAM SaaS?

A recent Forrester ECM (Enterprise Content Management) report by analyst Stephen Powers shows that more interest was seen in SaaS products (than on-premise or open source), with 43% of the respondents expressing interest in SaaS WCM and 39% in SaaS DAM. “Because content stored in these systems are often public-facing, organizations were less concerned with sharing the content outside the firewall,” reports Powers. That’s a new way of looking at it... (at least for a SaaS provider)!

The content stored in a rich media management system (images, videos, ads, brochures, etc.) was developed with the intention to be public facing at some point in time—oftentimes serving advertising and marketing communications purposes—so it should be easy to access (and control). SaaS DAM solutions make it easy to access digital assets anytime, anywhere while offering the security controls to protect rights and release/expiration dates.

Powers reports other reasons that installed content management solutions often fail or fail to meet expectations include poor content strategy and a lack of IT and business alignment. SaaS solutions make up for that because it is the responsibility of the SaaS provider to share best practices, contribute to content strategy and help manage change in order for the system to survive beyond the implementation phases. Remember, SaaS providers are required to meet the client’s needs every month and repeat it on an ongoing basis in order to earn the ongoing business. Moreover, SaaS solutions cut out much of the internal IT resources necessary to implement and maintain the solution because the IT resources, for the most part, are provided by the SaaS provider.


Download Whitepaper: Why DAM Should Be Your First Technology Investment for 2010